What terms frequently used in online shopping ?

Here are some frequently used terms in online shopping, categorized for better understanding:


General Shopping Terms

  • Add to Cart: Placing an item in a virtual shopping basket before checkout.
  • Checkout: The process of reviewing your cart and completing a purchase.
  • Wishlist: A feature to save items for future consideration without purchasing them immediately.
  • Out of Stock: When an item is temporarily unavailable for purchase.
  • Backorder: Ordering a product that is currently out of stock but will be shipped later.
  • SKU (Stock Keeping Unit): A unique identifier for a product used by retailers to track inventory.
  • Order Confirmation: A message or email received after successfully placing an order.

Pricing and Discounts

  • MSRP (Manufacturer’s Suggested Retail Price): The recommended selling price of a product.
  • Discount: A reduction from the original price of a product.
  • Promo Code: A code entered at checkout to receive discounts or special offers.
  • BOGO (Buy One, Get One): A deal where customers receive a second item for free or at a discount when buying the first.
  • Flash Sale: A limited-time sale with significant discounts.
  • Clearance: Heavily discounted items being sold to make room for new stock.

Shipping and Delivery

  • Free Shipping: No cost for shipping the purchased items.
  • Standard Shipping: The default delivery option with average speed and cost.
  • Express Shipping: A faster delivery option, usually at a higher cost.
  • Tracking Number: A unique code used to monitor the shipping progress of an order.
  • ETA (Estimated Time of Arrival): The anticipated delivery date for an order.
  • Shipping Address: The destination where the order will be delivered.
  • Click and Collect: Buying online and picking up the item in a physical store.

Payment Terms

  • COD (Cash on Delivery): A payment method where you pay for your order upon delivery.
  • EMI (Equated Monthly Installment): A payment plan allowing buyers to pay in smaller installments.
  • Secure Payment Gateway: A system ensuring safe online payments.
  • Refund: Returning money to the customer when a product is returned or not delivered.
  • Chargeback: A reversal of payment made to resolve a dispute.

Returns and Policies

  • Return Policy: The rules for returning items after purchase.
  • Refund Policy: The terms under which a refund will be issued.
  • Exchange: Replacing a purchased item with another, often due to size or defect.
  • Restocking Fee: A charge for returning items to the store inventory.
  • RMA (Return Merchandise Authorization): A process or number required to return an item.

Product Descriptions

  • New Arrival: Recently added items in the store’s inventory.
  • Best Seller: A product that is highly popular and frequently purchased.
  • Limited Edition: Products available for a short period or in limited quantities.
  • Customizable: Items that can be personalized based on customer preferences.
  • Bundle: A package deal combining multiple products for a reduced price.
  • Pre-Order: Ordering a product before it is officially released or in stock.

Customer Engagement Terms

  • Review: Customer feedback or ratings about a product.
  • Testimonial: A detailed statement by a customer about their positive experience.
  • Live Chat: A feature allowing real-time conversations with customer service.
  • FAQ (Frequently Asked Questions): A section addressing common customer questions.
  • Loyalty Program: A system rewarding repeat customers with points, discounts, or perks.

Marketing and Advertising Terms

  • Upselling: Encouraging customers to buy a more expensive product or add-ons.
  • Cross-Selling: Recommending related or complementary items.
  • Sponsored Content: Paid ads promoting a product on social media or search engines.
  • Influencer Marketing: Promotion of products by social media personalities.
  • Call to Action (CTA): A prompt encouraging customers to take a specific action (e.g., “Buy Now,” “Shop Today”).

Understanding these terms will help you navigate online shopping more effectively and make better purchasing decisions

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